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micheled created · May 01, 2017 at 01:01 PM

You can access our JIRA Service Desk directly from the Administrator Dashboard to report an issue with your AnswerHub site.

Note: If you do not have a JIRA login, please contact your Customer Success Representative.
To report an issue, follow these steps:

At the bottom of any page in the Administrator Dashboard click the link to "Report an issue"
Result: The AnswerHub Atlassian login screen is displayed.
Enter your JIRA login credentials into the Username and Password fields.
Click the Log in () button.
Note: To remain logged in after closing the browser, select the Keep me logged in checkbox.

Result: The DZone Software Support Panel screen is displayed.
Click on the Report a Bug link.

Result: The Report a Bug screen is displayed.
In the Summary field, enter a brief description of the bug.
In the Description field, enter a thorough description of the bug.
To add an attachment (such as a screenshot), follow these steps:
1. Click the browse link from the Attachment box.
  
  Result: Your computer’s file manager is displayed.
2. Locate and select the file to upload.
  
  Result: The file is uploaded, and a preview is displayed in the Attachment box.
Click the Priority drop-down menu and choose from the following:
1. Blocker- Your community cannot function until the problem is fixed.
  
  For example: None of your users can log in.
2. Critical- Critical loss of functionality.
  
  For example: Crashes, loss of data, or severe memory leak.
3. Major- Problem that is not in a state of emergency but still a high priority to fix.
4. Normal- There is no rush on the fix and going through normal process is acceptable.
5. Minor- Minor loss of functionality, or a problem where an easy workaround is present.
6. Trivial- Not a pressing issue or concern, and can be backlogged if need be.
Click the Create () button.
Result: The [ticket name] screen is displayed with a reference number to use for tracking the ticket. A AnswerHub representative will follow up with you once the ticket has been resolved. If you have a JIRA login, you can log in to JIRA and track the ticket’s progress from start to finish.