AnswerHub’s outgoing email system can be configured to notify users of new activity in their community on their AnswerHub site.
*Please note the outgoing email should not be your personal email. You should have your IT department create a dedicated email address for you to use as your outgoing email address for your AnswerHub Community. All emails are sent from your own email server, please do not leave any of the answerhub.com email addresses or servers in the fields.
You can access the Outgoing Mail Settings option from the Site tab of the Administrator Dashboard by selecting Outgoing Mail Settings from the Notifications menu of the Navigation sidebar.
To edit outgoing mail settings, follow these steps:
*Please note the outgoing email should not be your personal email. You should have your IT department create a dedicated email address for you to use as your outgoing email address for your AnswerHub Community. All emails are sent from your own email server, please do not leave any of the answerhub.com email addresses or servers in the fields.
You can access the Outgoing Mail Settings option from the Site tab of the Administrator Dashboard by selecting Outgoing Mail Settings from the Notifications menu of the Navigation sidebar.
To edit outgoing mail settings, follow these steps:
- From the Site tab of the Administrator Dashboard, select Outgoing Mail Settings from the Summary menu of the Navigation sidebar.
Result: The Edit Outgoing Mail Settings pane is displayed.
- Select the checkboxes that apply to your notification settings:
- Activate Outgoing Email Settings : Users will start receiving notifications.
- Activate Daily Digest : Notifications will be sent in a daily digest.
- Activate Weekly Digest : Notifications will be sent in a weekly digest.
- Show Site Name in Notifications : The site name to display in notifications.
- Enable Email Debug Output : Select to enable email debug output.
- Enter the required email information in the following fields:
- Mail Server Host : The URL of the server hosting your email address.
- From Address : The email address your outgoing emails will be from.
- Bounce Address : The email address your bounced emails will be from.
Note: Your Bounce Address cannot be the same as the From Address. - Salt for Message ID Header : A randomly generated string used for encryption.
Note: The Salt Message ID Header field is randomly generated.If this is changed, all previously sent email notifications will no longer be able to be mapped to the correct one. - SMTP Username : The username connected to your email account.
- SMTP Password: The password connected to your email address.
Note: Verify that your SMTP credentials match your mail server host credentials.
- To clear the previously saved password, select the Clear Password checkbox.
- In the Mail Server Port field, enter the mail server port that is open on your email server.
- Click the Encryption drop-down menu and select from the following encryption types for your outgoing mail:
- None
- SSL
- TLS
- Click the Save (
) button.
Result: A green bar that reads Successfully edited SMTP settings. is displayed at the top of theEdit Outgoing Mail Settings pane.
Note: To set what default notifications users receive, go to Users & Groups on your Administrator Dashboard , and under User Settings select Default Notifications. Learn more about default notifications in the Default User Notification Settings Pane section of the Users and Groups Tab chapter of this guide.
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